Application Services:

Application Management Outsourcing: We have vast experience in Application Management Outsourcing, we work with you to understand your requirement and establish well defined outsourcing model which suits for you. We use ITIL based approach and provide suitable application management solutions to meet your unique specifications.

Our capabilities include
  • Ongoing application support and maintenance
  • Application maintenance and enhancement are delivered using the Global Delivery Model.
  • Includes monitoring of applications for availability, Application performance, batch job monitoring

Production support: Service desk and Incident management for the Application Issues.
Involves handling all Service Request, Level 1 to Level3 Support based on ITIL Guidelines, Handling all incidents to restore the service within SLA and also Involves a detailed analysis of incident, incident resolution, and problem management activities such as trend analysis, root cause analysis, known error establishment and bug-fixing

Release and Change Management: End to end release management. Release / change activities such as release coordination, emergency releases, build and code deployment, managing release calendar and configuration management. Starting from identifying the changes to include in Release bundle till the release GO LIVE

Infrastructure Support Services:

  • 1. Service Desk: Tier 1, Tier 2 in order to identify the root cause of issues and provide resolution
  • 2. Desktop Support: Extended team for your On-site dedicated team to incident resolution, request fulfillment, IMAC, depot support and asset management execution
  • 3. End-to-end incident management